“We can not recommend her highly enough!”
If this is your first time buying a home, call Shelly 1st! She went over
every little step with us and no question was dumb. She truly works for your
best benefit and is always fair and honest. We can not recommend her highly
“I look forward to working with her again in the future”
We recently refinanced our home and we worked with Shelly.
She was prompt with her emails and phone calls, even if it meant talking to
us after 5:00 PM. Her Good Faith estimate was very accurate (we were
probably off by $50 ). There were no surprises at
closing time. Our finances were very complicated and she took every
care to explain us why and what paper work was required and was very prompt
with her emails Above all she is a very courteous and not pushy. Shelly is
a very pleasant person to work with.
I look forward to working with her again in the future and would most
certainly recommend her to home buyers.
“Shelly is someone we would highly recommend…”
A few months ago we decided to take advantage of the mortgage rates dropping and refinanced our home. Shelly, along with another gentleman associated with different lender, were both recommended to us. We contacted them both on the same day and heard back from them both promptly. But Shelly was by far the more professional, service oriented individual. She’s very pleasant to work with, always got back with us promptly regarding any questions we had, ensured we thoroughly understood everything which made the entire process almost effortless. From loan application until closing she was there assisting our needs. Shelly is someone we would highly recommend using for any mortgage loan needs. We will definitely call upon her again should our residential needs change.
James and Cheryl
“Shelly took the time to get to know me…”
I worked with Shelly on the purchase of my first home. As a first time home buyer, I wasn’t very educated on the loan process and asked a lot of questions. Shelly was always good at pointing out things I should be aware of and was very patient with all of my questions (believe me, I asked a lot of questions). I am an accountant so I tied out every single number on the Good Faith Estimate (multiple times). As we got better quotes for various items (i.e., insurance), Shelly was happy to provide a revised Estimate so I had the most updated numbers. She was very good at estimating my true closing costs, which was great.
On top of the great customer service, Shelly took the time to get to know me on a personal level and that meant a lot to me. I would work with her again and would definitely refer my friends and family to her in the future.
“I would definitely use Shelly again when buying a home…”
I did not think it was possible to own a home as a single mother of two. A friend of mine referred me to Shelly and she helped me with the process from start to finish. Shelly is dedicated to doing the best job she can to ensure her clients are satisfied. She even gave me her personal number so I could reach her with any questions after hours. It was comforting knowing someone was working for me with my best interest in mind. I would definitely use Shelly again when buying a home and refer her to my friends and family. The boys and I are extremely happy in our new home, I can’t believe it has already been a year this month!
“…you are my number one choice when a buyer needs an awesome lender!”
I wanted to take a moment to share how impressed myself and my clients have been with your mortgage services! How nice to work with a lender that is a go-getter and is professional at the same time! It’s refreshing to partner with a lender that gets the job done when other lenders gave up! The accolades I repeatedly hear from my clients confirms what a great job you are doing! I look forward to continuing to partner with you, you are my number one choice when a buyer needs an awesome lender!
Century 21 HSK and Associates
“…not only does Shelly meet my expectations, she often exceeds them.”
As a Realtor it is critical I completely trust who I refer my clients to for a loan. I need to know that they are going to be well taken care of, get the best rates and a loan that meets their needs and goals. It is also very important that they receive fantastic customer service and that their loan is able to process on-time, according to the terms of the contract.
I get this service every time I send one of my clients to Shelly and not only does Shelly meet my expectations, she often exceeds them. I love knowing that I can send my client her way and I don’t have to micro manage the loan process this frees me up to do my job.
Just the other day my client called me up and thanked me for sending her to Shelly. She said that Shelly came up with some really creative out-of-the-box options to help her get out of a very bad loan that some other lender sold her. Shelly helps many of my clients even when she may not benefit financially – she is honest and tells the client when it is not the right time to refinance or buy a new home. Integrity and creativity, along with the passion of a teacher, is what you get in a loan officer when you work with Shelly. And a little extra bonus – she makes a sometimes boring and complicated industry a little more fun and less stressful.
Holt Barber, CRS Candidate
Ebby Halliday REALTORS
“I recommend her to all of my clients!”
Shelly has given outstanding service to my clients… going way beyond the call of duty! She is extremely knowledgeable; professional; honest and possesses superb communications skills! Most importantly… direct accessibility to Shelly via texts; email or phone! She gets the job done ! I recommend her to all of my clients!
HS & Associates
“You truly exceeded my expectations and provided me with outstanding service…”
I wanted to take this opportunity as 20l0 ends and 2011 begins to thank you for holding my hand and walking me through the process of obtaining a mortgage to purchase our new home in Texas. I’m sure you recall that I was selling my home in Needham, MA and simultaneously purchasing a house in Round Rock, TX. This meant that I was in MA and all the paperwork involved in obtaining a mortgage was done by phone, fax and e-mail. You worked diligently to obtain the lowest interest rate for me and acted as an intermediary with the bank who approved the mortgage.
This was an extremely stressful time in my life, closing on one house, packing, shipping our cars and the contents of the Needham house and buying another across the country. There was many times when I thought “I just can’t do this” but you were always there inspiring me with the confidence that everything would work out just fine. You answered my inquiries promptly, cheerfully and in a manner that I could comprehend.
You truly exceeded my expectations and provided me with outstanding service throughout the entire process. Thank you also for answering questions I had after all the paperwork was signed.
You are truly worth your weight in gold to REALM and I’m grateful and fortunate to have had your expertise in obtaining my mortgage – you’re NUMBER ONE in my book. I would not hesitate to recommend you to my family and friends.
I wish you all the best in the New Year.
“Shelly was able to uniquely analyze our needs…”
“We have purchased several homes in the last ten years and have seen some real weak players in the real estate industry, who seem to treat it as an opportunity for extra income more than a profession. Our financing requirements were unique as our mortage wasn’t going to be a fit for the big banks who want all loans to fit inside ridged guidelines. Shelly was able to uniquely analyze our needs and find us the perfect product, something other mortgage professionals failed to do. Throughout the process Shelly worked hard for us, always clearly communicating the current status and selling the bank on us as a customer, not just a form. In today’s crazy mortgage market where financing is more difficult than it should be, you need someone like Shelly working for you, we are sure glad we had her working for us.”
“Shelly is, by far, the most caring, knowledgeable & tenaciously competent…”
“Shelly Roark and her team certainly do live up to the name “Service First”! As a seasoned real estate professional, I’ve had many opportunities to work with Shelly as she assists our shared clients with their mortgage needs. Shelly is, by far, the most caring, knowledgeable & tenaciously competent mortgage professional I’ve ever had the pleasure to work with! Her enthusiasm is contagious! Her energy level is amazing! Her personality & professional presentation is exceptional! Shelly is one of those rare individuals who ALWAYS goes “above & beyond” for her clients! I highly recommend her!”
EXIT Options Realty
“Shelly Roark is energetic, dynamic, professional, and the most helpful person…”
“If someone came up to me or Bobbie, we would definitely recommend you for their mortgage needs and requirements. Shelly Roark is energetic, dynamic, professional, and the most helpful person we have ever dealt with when it come to a mortgage. She kept us well informed concerning our mortgage and never left a stone unturned. I really don’t remember how Shelly was selected to work with us, however if I remember correctly our realtor suggested her. Which turn out to be a great asset to our buying a home in Texas. If we had to do this all over again, we would select Shelly to work with. Shelly Roark is a definite asset to the Service First Mortgage team in Austin.”
Charlie and Bobbie Mapp
“Shelly brings great value to the process for busy people…”
“We have worked with Shelly on two loans, and will use her again next time we need a mortgage loan. Shelly brings great value to the process for busy people, because she takes care of as many of the details as possible, and makes sure that you spend as little time as possible preparing paperwork and providing backup. We had an issue that took a lot of patience and some creativity to get past, and Shelly was right there with us making sure it got handled with as little inconvenience to us as possible. I would enthusiastically recommend Shelly Roark. “
Molly and Tilmon King, Austin