We recently refinanced our home and we worked with Shelly. She was prompt with her emails and phone calls even if it meant talking to us after 5 p.m. Her good faith estimate was very accurate (we were probably off by $50.) There were no surprises at closing time. Our finances were very complicated and she took every care to explain to us why and what paper work was required and was very prompt with her emails. Above all, she is very courteous and not pushy. Shelly is a very pleasant person to work with. I look forward to working with her again in the future and would most certainly recommend her to homebuyers.