Our 5-Star Reviews

Shelly did an amazing job in finding me the best rate in an expedient amount of time. The process to refinance was hassle free, and Shelly is a joy to work with. I will be using NRL for future purchases.

Shelly went above and beyond to make my refinance a super smooth transaction. Her communication is seamless and you can tell that she is passionate about what she does. I will definitely recommend her to all my friends and family!

Best of the best. Recently refinanced my 2 properties with Shelly Roark and was great from beginning to end. If you are looking for someone to save you money and trust, Shelly is the one.

My husband gave Shelly a run for her money. He works in commercial real estate and understands a lot of the lingo and terms and really used Shelly for a lot of resources and questions. She was very patient with us and ensured we were well taken care of.

Shelly was hands down the best lender! She was personable and a wonderful communicator. Being a fire time home buyer is scary, but she took the time to explain everything to me! Highly recommend using her no matter where you are buying!

Working with Shelly, was an amazing opportunity, she meet my needs and now I own my very first home! thank you again for all you did!

I did not think it was possible to own a home as a single mother of two. A friend of mine referred me to Shelly and she helped me with the process from start to finish. Shelly is dedicated to doing the best job she can to ensure her clients are satisfied. She even gave me her personal number so I could reach her with any questions after hours. It was comforting knowing someone was working for me with my best interest in mind. I would definitely use Shelly again when buying a home and refer her to my friends and family. The boys and I are extremely happy in our new home, I can't believe it has already been a year this month!

I worked with Shelly on the purchase of my first home. As a first time home buyer, I wasn't very educated on the loan process and asked a lot of questions. Shelly was always good at pointing out things I should be aware of and was very patient with all of my questions (believe me, I asked a lot of questions). I am an accountant so I tied out every single number on the Good Faith Estimate (multiple times). As we got better quotes for various items (i.e., insurance), Shelly was happy to provide a revised Estimate so I had the most updated numbers. She was very good at estimating my true closing costs, which was great.

On top of the great customer service, Shelly took the time to get to know me on a personal level and that meant a lot to me. I would work with her again and would definitely refer my friends and family to her in the future.

We recently refinanced our home and we worked with Shelly.
She was prompt with her emails and phone calls even if it meant talking to us after 5:00 PM. Her Good Faith estimate was very accurate (we were probably off by $50). There were no surprises at closing time. Our finances were very complicated and she took every care to explain us why and what paper work was required and was very prompt with her emails
Above all she is a very courteous and not pushy. Shelly is a very pleasant person to work with.
I look forward to working with her again in the future and would most certainly recommend her to home buyers.

As a first time home buyer, it was very important to me to have a lender that was trustworthy, informative, and efficient. Shelly Roark was all that and more! Not only was she an expert in the home loan process, but she went out of her way (more than once!) to answer all of my questions, oftentimes during non-business hours. She made my homebuying experience a positive one and I would recommend her to all of my friends and family.

WE LOVE working with Shelly Roark! We met her at a community event, when her company was one of the sponsors of our "Movie in the Park". We were getting ready to do some improvements on our 60 year old home and wanted to refinance with a cash-out. We had a submitted a preliminary application to our bank, Chase, and one with Shelly Roark. Chase sent us what looked like a denial, despite our high 700 FICO ratings and substantial equity in our house. The Chase mortgage officer assured us that the letters were not denials and said we were pre-approved but we would not be able to close for 6-8 weeks. Shelly Roark got our loan on the fast-track and we closed in 29 days, just in time to take the kids to Disneyland while our hardwoods were refinished. Shelly is so diligent and pleasant to work with we will continue to use her for all of our future mortgage needs. We also recommend her to friends all the time.

Shelly Roark rocks!!!! We sold our house of 17 years and were building a new house. We thought we would just use our Home Builder's Mortgage Company seemed easy enough. Our R/E Agent told us about Shelly and said she was awesome if we need another option. So thought we would just apply with both. Shelly promptly called me back and I knew after speaking to her on the phone the very first day, she was the one I wanted to work with. So helpful & knowledgeable, took all of my information and promptly sent off a Pre-approval letter to our homebuilder. It was a very stressful time, selling a home, moving to a temporary home, building a new one all in just a few short months…Everytime I spoke to Shelly, she was upbeat and constantly empathizing with me and re-assuring me that it all would be great! And it was! Totally easy! It's always exciting to get to the closing when buying a new home, but I was equally excited to get to closing to finally meet Shelly face to face. I don't plan to buy another home but I CAN'T wait until a friend or family member has a mortgage need so that I can send them her way!

I sell and build homes for Drees Custom Homes a national homebuilder. Shelly has done numerous loans for our home owners and has always done a truly outstanding job. Our homeowners all love her and she provides the most honest and best customer service of any lender we have eve used in the 24 years I have worked for my company. I just did my personal home loan with Shelly and she exceeded all of my expectations. I would highly recommend her to anyone needing a home loan. Not only is she a delight and joy to work with, she knows her business inside and out. She returns calls, emails promptly and her follow up is exceptional. She goes above and beyond the call of duty to get the job done and make her customers happy. We love working with her both professionally and personally.

I will make this very straight forward: you won't find a better lender than Shelly Roark! Shelly Roark's Team was outstanding in getting me through the entire loan process with ease and confidence. The communication from the entire team was absolutely bar none and I always knew where I was in the process- which was extremely important, as we were hard pressed to meet our 30 day close that included a holiday weekend in the mix!

They worked hand and hand with my real estate agent (on the buyers and sellers side), insurance company, and title company, so that there wasn't excessive pressure in what is usually a stressful situation.

Thanks to all for getting me into my home quickly, courteously, and happily!

Shelly was referred to us for our first home purchase with her. It was going to be tough due to the short time imposed on us to get a loan. She helped us gather all of our financial information up front and got us the loan in what must be record time! We closed on the home and couldn't be more impressed with how smooth it all went.

During the process she was so helpful. She answered all of our questions, got back to us on short notice and kept us up to date on a daily basis. We were so impressed with her professionalism and communication that when we needed another loan, we went to her again!

We are so happy we chose to work with Shelly TWICE and you will be too!

Shelly is the best loan officer, Tremendous! Best experience I have ever had and this was my 3rd home purchase. Affable, energetic, prompt, and ultra-professional. Her team was very good at letting me know when info was needed and she prioritized making the close date that I set. No matter where I am in this country or the time that passes from now until my next purchase, Shelly will be the only loan officer I plan to use. Loyal customer for life!

Shelly Roark is a miracle worker and an amazing advocate for her clients. I not only used her for my own refinance, but I work for a major builder in Austin and every time my in house mortgage company cannot qualify one of my home buyers, Shelly her team come through for me and my clients. My refi was not a smooth process, but that was not Shelly's fault. The problem created by a since fired underwriter was worked on diligently by Shelly and she not only solved the problem but fought for me in the process. In fact, she fought so well that I ended up benefitting from the inconvenience of the delay. (Incompetency is not tolerated by Shelly or her team!) Shelly is also extremely patient with someone like me who is anything but! I emailed and/or texted her on a daily basis bugging her about my loan status and she always handled me with respect and understanding. She's not just a great loan officer; she's the type of woman you want as your girlfriend. :-

GREAT RATES AND AWESOME SERVICE! Shelly was amazing to work with from start to finish. She wasn't pushy or aggressive like some other lenders I spoke with, she took the time to understand my needs and offer the best product she could. She checked the rates daily and was always looking to get me the best deal. She was instrumental in ensuring I closed my loan on time and with the best pricing. She is always easy to reach and eager to please. I would highly recommend working with Shelly Roark!!

I was referred to Shelly by my realtor. I went directly to her website to begin my application for my mortgage loan. Shelly called me directly within 24 hours to introduce herself to me and to assure me that I'd be in good hands. And she was right! This is my third home and this was by far the smoothest transaction of the three. Shelly and her staff were polite and courteous and were very prompt in getting back to me with any questions or concerns that I may have had. I received responses from her late into the evening as well as on the weekends. I never felt worried or concerned about my mortgage process throughout this most recent home buying experience. If you are on the fence about choosing a mortgage lender, go with Shelly. I am very glad I did.

Shelly Roark went on a journey with me that certainly stands out in what can be a very frustrating refinance process and she went above and beyond in every possible way!
She made sure to answer all my questions quickly, made her self or one of her assistants available every time, and was very understanding with my specific refinance.

If you are considering financing or refinancing your home, you can not do better than having a person like Shelly helping you with the process. There are frustrating issues that come up with lenders, but Shelly will work tirelessly to help you through the process

I had an excellent experience with Shelly. She was professional and extremely responsive. She was able to do the math and advise me of the pros and cons of various options, some of which were complicated and not easy to evaluate. In the end, she made the process very easy, took care of all of the legwork, and got us a great deal. Her advice turned out to be spot on, as rates began to rise soon after our closing. I enthusiastically recommend Shelly.

When we decided to refinance our home into a 15 year mortgage, I began researching brokers to assist us in the process. The consistent and outstanding reviews about Shelly set her apart from the others. They were all spot on target. We chose to work with Shelly and after completing the process I would HIGHLY recommend Shelly to anyone looking to finance or refinance a home. Her communication, honesty and transparency throughout the process was excellent. Working with her made the process painless. It was a great experience!

Can this thing do 6 stars??? I said this MANY times throughout our home buying experience and I will say it again now "I am so glad I picked her." As first time home buyers and in a pretty unique situation, my husband and I had a lot of hurdles and a lot of questions. We had an EXTREMELY tight window for finding a home and this woman Made. It. Happen. 9:00 am? 1 in the morning? Sunday (BEFORE the Cowboy's game, we would both agree)? No problem. Shelly was never more than phone call or a text away and its not an exaggeration to say that she was my rock throughout the entire process. Shelly is honest and realistic, she is an excellent communicator, thorough, knowledgeable and unafraid to be your advocate. She's also hilarious and the kind of warm, trustworthy person you feel like you need most when you're agreeing to pay someone back hundreds of thousands of dollars. Shelly Roark is the real deal y'all.

Shelly went above and beyond to make my refinance a super smooth transaction. Her communication is seamless and you can tell that she is passionate about what she does. I will definitely recommend her to all my friends and family!

Shelly and her team are truly world class! Shelly fought to get me the very best deal and saved me every dollar she could along the way. They made the process very easy and transparent and they will be my first choice the next time I buy a home or look to refinance. I can't recommend them enough!

Shelly and her team are top notch! I have worked with her over the last several years and it's always a professional, knowledgeable, and very easy process. That's saying a lot.

I have been doing business with Shelly for several years. The customer service and communication she provides is top notch. There's no one else I would consider if you're looking to refinance or purchase a home. Believe me.. over my 25 years of selling real estate I have met many loan officers and I highly recommend Shelly. – Realtor

Shelly is hands-down YOUR go-to lender!! She not only has your back as a mortgage professional but she'll help you look at your financial goals in a holistic way. For us, we're may more prepared for our future than before. My partner and I have refinanced twice – once to lock in a lower rate and again to pull cash out that we plan to use for a future home purchase. Each time she walked us through our strategies and options, as was even to hop on calls late in the evening after work hours! We've been very pleased with all our interactions with the entire NRL team- they outline all needs easily and break down estimated worksheets throughout the process. If you're looking for a trusted and experienced loan officer you should definitely pick up the phone and call Shelly – you won't be disappointed!

The process from beginning to end was awesome.

Shelly and her team are fantastic! They were very friendly, patient, and most of all, informative throughout the process. Their experience really shines.
They made the entire process very easy and painless. I will definitely use Shelly for my next mortgage and will recommend her to anyone looking for a mortgage.

Shelly helped us refinance our home and it was so effortless and painless! She answered all of our questions in a timely manner and she was always accessible to us. We did everything through email, other than the closing when we had to go into the title company to sign. This was huge because, with our busy lives, it was so convenient. We highly recommend Shelly and her team!

Shelly has helped us through the refinancing process twice. Her ability to work around our busy lives is huge! We were able to conduct business over the phone and through email. She made the process easy and effortless! Her friendly demeanor and great attitude led us to recommend her to two of our friends. We all had great experiences! I will definitely continue to do business with Shelly and her team!

I had a difficult scenario that Shelly, Sam and Jennifer guided me through expertly. There were situations I didn't understand and others I felt were not fair. Shelly and Sam walked me through each question and Personally guided me through the process.

When things were tough they stood up and proved their claim to excellent customer service.

Thank you Shelly, Sam and Jennifer.

Shelly Roark was a great partner in our home owner journey! We worked with Shelly Roark and her team who work quickly and effectively to get us into us our home! Working with them has been a pleasure. Their expertise, positive attitudes, and professionalism made it so much easier than we anticipated. Buying our first home was a little scary but they made it so manageable. Shelly got us a fabulous deal and since we had docusign everything was so fast! We were able to close in 21 days. We are thrilled with our new home. I am more than happy to refer everyone to them in the future with the best of compliments! Without their dedication we would not be happy homeowners. We owe them so much gratitude!

If this is your first time buying a home, call Shelly 1st! She went over every little step with us and no question was dumb. She truly works for your best benefit and is always fair and honest. We can not recommend her highly enough!

I have worked with Shelly twice now since 2012 and can say she is the best in Austin. She helped me buy my first house when I was 24, which can be a very confusing and difficult process if you are not working with the right lender. Shelly sat with me every step of the way and walked me through everything. She did such a good job explaining things, that three years later when I bought another house, I knew what everything was. Shelly really cares about her customers and wants them to feel comfortable with the process.

Shelly also works very quickly and will find you the best rates available. While house shopping, I found the home I live in now and called Shelly the next morning to tell her we wanted to make an offer. We got the offer in that afternoon with preapproval on the loan, thanks to Shelly working so fast! You will be hard pressed to find a better lender in Austin, not only for the first time home-buyer, but for repeat buyers as well.

Shelly did an outstanding job helping us close our house on time. She's extremely knowledgeable, patient and always reachable. She guided us every step of the way, constantly communicating progress and answering all our questions.

Thanks to her, we closed in record time (less than 10 days)!!

If you are looking for a lender who you can trust to get the job done, look no further! 5-Stars, for sure!

Shelly made the process of our refi SO easy I can't believe I didn't do it earlier (although if I had, I wouldn't have gotten the amazing rate she found for us)…she was so helpful and didn't require unnecessary items just for the sake of making us gather them. When faced with a couple of different cost options, Shelly gave her honest opinion about which one would be the best deal for US, not her. Her office is easily accessible, 99% of the documents can be completed online, and she makes it very clear that she truly cares about her customers!

I hope I never refinance a home again, but if I do, I will use Shelly regardless of where the house is!

Shelly helped us with a mortgage when we were under a time constraint to buy a home AND saved us some money as well. We found a home in Cedar Park and closed within 2 weeks. Our realtor was so impressed with her efficiency and availability when we had questions that he was going to suggest using her as the mortgage broker for other clients. Thanks for making an often difficult time easy!

Shelly Roark recently helped us refinance both of our homes. She was dependable, professional, meticulous, very accessible and kind throughout the process. Shelly went above and beyond my expectations and truly worked some miracles to get our deals done. She is the only person I would want to work with and I would absolutely refer all of my friends and family to her! In fact, I already have!

Shelly Roark has worked with us twice now on refinancing two different homes. Both times she made it convenient for us to work through the process from home, clearly communicated everything to us, and could not have been more pleasant to work with. She was very professional and made sure to address all our questions and/or concerns in a timely manner. We highly recommend her!

Shelly is so amazing. I must have sent her several hundred questions because this was my first home purchase in 15 years and the first one I've done completely on my own. I was extremely nervous about the entire process, but Shelly spared no time, putting me at ease. She was always super responsive, professional, knowledgeable, and worked tirelessly to make the process as easy on me as it could possibly be. It made the entire process as painless as it could be especially since my realtor was not the most efficient communicator. I could have gone with my bank, who did provide lower interest rates, but given the significantly lower closing costs and the outstanding customer support, it was no question that I work with Shelly Roark. Closing went off without a hitch and I am now a happy homeowner and I know who I’ll always refer mine, my families, and my friends to for any of their real estate financing needs: Shelly Roark and her superstar team!

Shelly is so amazing. I must have sent her several hundred questions because this was my first home purchase in 15 years and the first one I've done completely on my own. I was extremely nervous about the entire process, but Shelly spared no time, putting me at ease. She was always super responsive, professional, knowledgeable, and worked tirelessly to make the process as easy on me as it could possibly be. It made the entire process as painless as it could be especially since my realtor was not the most efficient communicator. I could have gone with my bank, who did provide lower interest rates, but given the significantly lower closing costs and the outstanding customer support, it was no question that I work with Shelly Roark. Closing went off without a hitch and I am now a happy homeowner and I know who I’ll always refer mine, my families, and my friends to for any of their real estate financing needs: Shelly Roark and her superstar team!

Shelly Roark’s Team was outstanding in getting me through the entire loan process with ease and confidence. The communication from the entire team was absolutely bar none and I always knew where I was in the process- which was extremely important, as we were hard pressed to meet our 30 day close that included a holiday weekend in the mix! They worked hand and hand with my real estate agent (on the buyers and sellers side), insurance company, and title company, so that there wasn't excessive pressure in what is usually a stressful situation. Thanks to all for getting me into my home quickly, courteously, and happily!

Even now, 2 months after the close, she is still answering questions promptly and …
Working with Shelly was fantastic. She always answered her phone or responded to texts quickly and she never made me feel as if a question was stupid. She gave thoughtful advice on all our options and walked us through every step of the home buying process. We are thrilled with our new home and what she did for us.Even now, 2 months after the close, she is still answering questions promptly and with joy.I recommend her to anyone looking to buy a home.

I used Shelly in the venture of purchasing my first house. She was very helpful and knew exactly what type of loan was best for me and what price range I could be comfortable in and not stretch my budget in either direction. She was extremely responsive throughout the whole process and I would highly recommend her to anybody looking for a loan officer.

Shelly has been wonderful! As a first time homebuyer, Shelly walked my husband and I through every step with such patience. I will be recommending her to family, friends and clients in the future!

All my clients love and TRUST Shelly.. You can count on integrity and straight answers.. – Realtor

Shelly is very customer service oriented and knows her stuff! Highly recommend her! – Realtor

Shelly is absolutely AMAZING! She made refinancing our home so easy. She was very knowledgeable, thorough and even helped us find a better less expensive homeowner’s insurance policy with a reputable company. She was very responsive to my inquiries and responded almost immediately to emails/texts. I felt well informed throughout the entire process. It was an absolute pleasure to work with her. Highly recommend Shelly for your financing or refinancing needs!

Shelly is incredible! She helped me in buying my first home, get my homeowner's insurance in order and managed to find me a really great deal on my refinance, even with COVID-19 giving us some setbacks. She was very reassuring with me that we could pull it off and we did! Would definitely recommend her to anyone looking to buy or refinance their home.

I did not think it was a possible to own a home as a single mother of two. A friend of mine referred me to Shelly and she helped me with the process from start to finish. Shelly is dedicated to doing the best job she can to ensure her clients are satisfied. She even gave me her personal number so I could reach her with any questions after hours. It was comforting knowing someone was working for me with my best interest in mind. I would definitely use Shelly again when buying a home and refer her to my friends and family. The boys and I are extremely happy in our new home. I can't believe it's already been a year this month!

I worked with Shelly on the purchase of my first home. As a first-time home buyer, I wasn't very educated on the loan process and asked a lot of questions. Shelly was always good at pointing out things that I should be aware of and was very patient with all of my questions (believe me I asked a lot of questions.) I am an accountant so I tied out every single number on the good faith estimate multiple times. As we got better quotes for various items (i.e. insurance), Shelly was happy to provide a new estimate so I had the most updated numbers. She was very good at estimating my true closing costs, which was great. On top of the great customer service, Shelly took the time to get to know me on a personal level and that meant a lot to me. I would work with her again and would definitely refer my friends and family to her in the future.

We recently refinanced our home and we worked with Shelly. She was prompt with her emails and phone calls even if it meant talking to us after 5 p.m. Her good faith estimate was very accurate (we were probably off by $50.) There were no surprises at closing time. Our finances were very complicated and she took every care to explain to us why and what paper work was required and was very prompt with her emails. Above all, she is very courteous and not pushy. Shelly is a very pleasant person to work with. I look forward to working with her again in the future and would most certainly recommend her to homebuyers.

Shelly was amazing to work with. She was able to step into a very difficult situation and was able to deliver on her promise, actually ahead of the timeline she projected.

What a great asset to have in your corner. I look forward to the next opportunity.

Best of the best. Recently refinanced by two properties wiht Shelly Roark and was great from beginning to end. If you are looking for someone to save you money and trust, Shelly is the one.

Shelly is experienced and extremely knowledgeable of the industry and creative in figuring out how to get what we want, whether that is a certain mortgage payment, or an amount of cash back. My husband and I are both self-employed, and I have some student loan debt, so getting a loan can be tricky for us, but Shelly knows exactly what is up and provides amazing service and results every time. If you are self-employed, I especially recommend Shelly.

Shelly made the process of our refi SO easy I can't believe I didn't do it earlier (although if I had, I wouldn't have gotten the amazing rate she found for us)…she was so helpful and didn't require unnecessary items just for the sake of making us gather them. When faced with a couple of different cost options, Shelly gave her honest opinion about which one would be the best deal for US, not her. Her office is easily accessible, 99% of the documents can be completed online, and she makes it very clear that she truly cares about her customers!

I hope I never refinance a home again, but if I do, I will use Shelly regardless of where the house is!

Shelly went above and beyond for us on the purchase of our home and when we re-financed from a 30 year mortgage to a 15. She reached out to us to help us get the best financing options, carefully covered every detail, and accommodated our busy schedules to make the purchase and refinance run as smoothly as possible. We look forward to working with Shelly for years to come.

Shelly made my home buying process so easy. Communication was great. She kept me in the loop anytime she spoke to my builder and received an update. I would highly recommend her to anyone in need of a Lender.

I am not exaggerating when I say Shelly is the best there is.

As a first time home buyer, I needed a lot of hand holding. And, by a lot of hand holding, I mean I needed the same thing explained five different times and five different ways for me to understand what the heck was happening. Shelly went above and beyond for me, answering all of my endless questions and breaking down everything into a form I could understand. Even when I still didn't understand it, she was patient and worked with me until I did. She worked hard to get my loan locked in at the lowest rate possible and was more upset than I was when we decided on a rate and it wasn't as low as she had had hoped it would be. She also answered my emails around the clock…I'm not sure if the lady sleeps!

Shelly is amazing. She made the intimidating home buying process totally doable, and I was even able to close a week early. I highly, highly, recommend her!

Shelly was such a joy to work with! As first-time home buyers, we had tons of questions which she so patiently addressed. Great service, friendly, and professional. I highly recommend Shelly as a lender.

Shelly is the bomb-diggity, I found my house lender for life!

She is so thorough, efficient, courteous and she is able to calm you through the whole process. My partner and I bought a house that was in need of a lot of repairs and we were worried that we might not be able to get lending and Shelly and her team were able to make it happen. She helped connect me with other professionals to make sure that we were well taken care of throughout the whole process. I have recommended her to my friends and I can't think of a better person to hire for your lender!

Shelly and her team were top notch partners for our recent refinance. Seamless process and communication. Highly recommend Shelly as a mortgage lender!

Best of the best. Recently refinanced my 2 properties with Shelly Roark and was great from beginning to end. If you are looking for someone to save you money and trust, Shelly is the one.

Shelly is the absolute best! She makes the whole loan process painless and explained everything in ways that were easy to understand. 10/10 would recommend!

Shelly is friggin amazing!

Shelly and the team made our refinancing super easy and painless. She worked tirelessly to answer all of my questions and lock in the lowest rate.

I highly recommend Shelly!

Shelly Roark is badass and everything you need in a Mortgage Lending pro. She was available, communicative, clear, and intelligent regarding all my dumb questions. This is who you want to work with when buying a home.

Shelly has helped me with financing a new home and I could happier! As a first-time home-buyer, I had no clue as to where to start! Upon many suggestions, I had Shelly help guide me through the entire process and she made it pain-free!!

Her consist communication and around-the-clock communication made this whole process a breeze.
I highly recommend using her.
Thank you, Shelly!!!

We’re happy with Shelly! She was very easy to work with.