I worked with Shelly on the purchase of my first home. As a first time home buyer, I wasn't very educated on the loan process and asked a lot of questions. Shelly was always good at pointing out things I should be aware of and was very patient with all of my questions (believe me, I asked a lot of questions). I am an accountant so I tied out every single number on the Good Faith Estimate (multiple times). As we got better quotes for various items (i.e., insurance), Shelly was happy to provide a revised Estimate so I had the most updated numbers. She was very good at estimating my true closing costs, which was great.
On top of the great customer service, Shelly took the time to get to know me on a personal level and that meant a lot to me. I would work with her again and would definitely refer my friends and family to her in the future.