I have worked with Shelly twice now since 2012 and can say she is the best in Austin. She helped me buy my first house when I was 24, which can be a very confusing and difficult process if you are not working with the right lender. Shelly sat with me every step of the way and walked me through everything. She did such a good job explaining things, that three years later when I bought another house, I knew what everything was. Shelly really cares about her customers and wants them to feel comfortable with the process.
Shelly also works very quickly and will find you the best rates available. While house shopping, I found the home I live in now and called Shelly the next morning to tell her we wanted to make an offer. We got the offer in that afternoon with preapproval on the loan, thanks to Shelly working so fast! You will be hard pressed to find a better lender in Austin, not only for the first time home-buyer, but for repeat buyers as well.